At Montauk Hat, we are committed to providing products that meet the specifications and requirements agreed upon for each project. Because many of the hats we produce are custom manufactured or decorated specifically for individual customers, our return process can differ from standard retail purchases.
We manufacture custom hats according to the specifications provided and approved by our customers. These specifications may include hat style, color, material, artwork, embroidery, printing, quantity, and other customization details.
Because custom products are made specifically for individual projects, custom or personalized orders may not be eligible for return simply because you change your mind or no longer need the products.
We encourage you to carefully review your artwork, specifications, quantities, and other project details before approving production.
If your order arrives damaged, defective, or materially different from the approved specifications, please contact us as soon as possible.
When contacting us, please provide your order information along with clear photographs or other documentation that shows the issue. We will review the situation and determine an appropriate resolution.
Depending on the circumstances, we may offer a replacement, correction, credit, or another appropriate solution.
If you need to change or cancel an order, please contact us as soon as possible. Once production, material purchasing, decoration, or other fulfillment work has begun, we may not be able to accommodate changes or cancellations.
Additional costs may apply for work or materials already committed to the project.
Please inspect your shipment after delivery. If your package or products appear to have been damaged during shipping, document the condition and contact us promptly so we can review the issue and determine the appropriate next steps.
Please contact us before sending any products back. We will provide return instructions when a return is approved or otherwise appropriate.
Sending products without prior authorization may delay the review or resolution of your request.
If you have questions about a return, damaged product, defect, incorrect order, or other issue with your purchase, please contact us using the information provided on our website.
Please include your order details and a clear description of the issue so that we can review your request efficiently.
We may update this Return Policy when our products, services, or business practices change. Any updated version will be posted on this page.